Get in Touch
If you have any questions, concerns, or need assistance with the Moratel app, please don't hesitate to reach out to us. Our support team is here to help you.
Contact Information
Email: support@moratel.app
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I book a session with a teacher?
Browse available teachers from the home screen, select a teacher you'd like to learn from, view their available time slots, and book a session that fits your schedule.
How long are the sessions?
Each session is 30 minutes long. This duration is designed to provide focused learning while maintaining your attention and engagement.
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule your bookings through the app. Please check your booking details for cancellation policies.
What if I have technical issues during a session?
If you experience any technical difficulties, please contact our support team immediately at support@moratel.app. We'll help resolve the issue as quickly as possible.
How do I change my profile information?
You can update your profile information, including name, email, gender, and profile picture, from the Profile section in the app.
Is the app available in multiple languages?
Yes, Moratel supports both Arabic and English. You can change your language preference in the app settings.
How do I track my progress?
Your progress is tracked through completed sessions and quiz results. You can view your learning history and statistics in the app.
Report an Issue
If you encounter a bug or have a suggestion for improvement, please email us at support@moratel.app with the following information:
- Description of the issue
- Steps to reproduce (if applicable)
- Device type and operating system
- Screenshots (if helpful)
Feedback
We value your feedback! If you have suggestions for new features or improvements, please share them with us at support@moratel.app. Your input helps us make Moratel better for everyone.