At Moratel ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password, gender, and profile picture
- Teacher Information: If you are a teacher, we collect additional information such as description and video URL
- Student Information: If you are a student, we collect proficiency level and learning goals
- Booking Information: Session bookings, schedules, and preferences
- Session Data: Information related to your learning sessions and progress
1.2 Automatically Collected Information
We may automatically collect certain information when you use our app, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features used, time spent, pages viewed)
- Location data (if you grant permission)
- Log information (IP address, access times, error logs)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your bookings and manage your sessions
- Connect students with teachers
- Send you notifications about your sessions and account
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
3. How We Share Your Information
We may share your information in the following circumstances:
- With Teachers/Students: When you book a session, relevant information is shared between the student and teacher to facilitate the session
- Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., hosting, analytics, payment processing)
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: We may share information with your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Data Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@moratel.app.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
9. Third-Party Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@moratel.app
Website: moratel.app